Hany Badawy · Service delivery & operational excellence
Service delivery.
With operating
discipline.
I connect enterprise services, delivery governance and operational improvement—with more than 20 years of experience across technology and service operations.
Director / Head of Service Delivery opportunities
What matters to your decision?
Service commitments need a dependable operating framework.
My contribution connects process ownership, data standards and performance reporting with daily execution. Explore the service improvement case and the operating scope behind my current role.
Explore results and responsibility →Make coordination part of how the work runs.
I approve operating processes and data standards, and develop tools, templates and workflows for a 13-person internal team supporting a broader practice of 900+ engineers across approximately 250 projects.
Explore operating capabilities →Director / Head of Service Delivery.
My target leadership scope combines enterprise service operations, delivery governance and operational improvement. Review my current responsibilities, career progression and downloadable executive profile.
Download executive profile (TXT) ↓
Processes, data and workflows that support delivery.
I lead internal operational excellence for Dell Technologies’ CEEMETA Residency Practice, covering Central and Eastern Europe, Middle East, Turkey and Africa.
I approve operating processes and data standards, and develop tools, templates and workflows for a 13-person internal team. The broader practice supports more than 900 engineers across approximately 250 projects.
My focus is the operating framework behind delivery: consistent processes, dependable data and practical workflows that help the practice sustain and scale its services.
Explore my leadership capabilities →Service performance / Month one
From 46% to 99.8% of calls answered.
Starting from 54% missed calls, I changed working practices, call handling, monitoring and shift coverage. The service exceeded its 99% answered-call target.
Read the service improvement case →
Technical foundations.
Commercial awareness.
My career has progressed from technical consulting into project management, resource leadership, service delivery and program governance. That experience connects the realities of technical work with capacity, customer commitments, acceptance and commercial milestones.
Enterprise migration experience includes ADIB UAE and Network International, alongside broader exposure to banking, financial services, government and technology services.
View selected enterprise experience →
Performance information that supports decisions.
My doctoral research focuses on KPI reliability in decision making. It complements my operational work with a practical question: do the measures give leaders a dependable basis for action?
Explore research and practical articles →Leadership opportunities
Discuss your service delivery priorities.
I welcome Director / Head of Service Delivery opportunities involving enterprise services, operational governance and improvement.
Discuss a leadership opportunity →