HANY BADAWY
Service Delivery and Operational Excellence
Also known as Hany Taha, Hany Taha Badawy and Hany Saqr.

LEADERSHIP FOCUS
Director / Head of Service Delivery opportunities.

CURRENT RESPONSIBILITY
Operational Excellence Lead, Dell Technologies, CEEMETA Residency Practice.
CEEMETA: Central and Eastern Europe, Middle East, Turkey and Africa.
Approves operating processes and data standards; develops tools, templates and workflows for a 13-person internal team. The broader practice supports 900+ engineers across approximately 250 projects. One direct report. Also acts as a Service Delivery Manager.

SELECTED SERVICE IMPROVEMENT
Starting with 54% missed calls, the answered-call rate reached 99.8% by the end of the first month against a 99% target. Intervention included working practices, call scripts, SOPs, talk-time monitoring, daily reports, daytime monitoring and shift rosters.

CAREER DEVELOPMENT
20+ years across enterprise IT, program delivery and service operations.
Nile.Com (2009-2022): consulting, project management, PMO, resources, service delivery and program governance, including commercial delivery responsibilities.
IPMagiX (2022-2023): recurring services, cloud infrastructure, integrations and improvement work.
Dell Technologies (joined November 2023): service delivery and operational excellence.

RESEARCH
Doctoral research focus: KPI reliability in decision making.

This executive profile summarizes selected experience; it is not a complete employment chronology.

EDUCATION AND CERTIFICATION
DBA, International Business School of Scandinavia, 2022.
MBA, International Business School of Scandinavia, 2019.
PMP, Project Management Institute; originally awarded 24 March 2022, valid through 24 March 2028.