From technical delivery to operational leadership.

Current responsibility.

I lead internal operational excellence for Dell Technologies’ CEEMETA Residency Practice, covering Central and Eastern Europe, Middle East, Turkey and Africa.

I approve operating processes and data standards, and develop tools, templates and workflows for a 13-person internal team. The broader practice supports more than 900 engineers across approximately 250 projects.

My focus is the operating framework behind delivery: consistent processes, dependable data and practical workflows that help the practice sustain and scale its services.

I also act as a Service Delivery Manager. My leadership combines hands-on service accountability with improvements to the internal practices that support a wider delivery organization.

A career across the delivery lifecycle.

My early work in technical support, instruction and ICT coordination developed into enterprise consulting and project delivery. At Nile.Com, my responsibilities grew across project management, PMO processes, resource leadership, service delivery and program governance.

At IPMagiX, my work included recurring services, cloud infrastructure, integrations and operational improvement. At Dell Technologies, I have combined service delivery responsibilities with internal operational excellence.

A practical perspective on measurement.

My doctoral research focuses on KPI reliability in decision making, including the relevance of measures and the organizational conditions that influence their use.

This connects directly with service leadership: understanding what reported performance represents and using that information to guide action.

Curiosity, with a practical purpose.

I’m curious about why things work—and why they stop working. That curiosity has taken me from enterprise technology into service leadership and doctoral research.

I enjoy connecting the bigger picture with everyday operational detail, sharing what I learn, and building ways of working that teams can sustain and improve.

Writing has been part of that journey: first through technical guides, and now through practical questions about service performance and management decisions. My work supervising scientific theses offers another way to share knowledge and keep learning.

Professional identity.

I am also known professionally as Hany Taha, Hany Taha Badawy and Hany Saqr.

My next leadership focus is Director / Head of Service Delivery, bringing together enterprise service operations, delivery governance and operational improvement.

Earlier technical writing.

My historical blogs trace earlier technical interests and knowledge sharing.

Credentials behind the practice.

Project management discipline, business education and technical foundations complement my experience leading service delivery and operational improvement.