Hany T. Saqr


Hany T. Saqr, DBA, MBA, PMP®

Bio: I'm a Service Delivery Director and PMO Director since 2015

I started my professional career in 2007 as a systems engineer with IPMagix - formerly known as Middle East Network Solutions MNS - and by 2009 specialized in voice over IP VoIP. focus on design, architecture, consulting, and technologies. I worked in Nile.Com by 2009 as Unified Communications UC and Voice Consultant to expand and widen my knowledge areas, and with hard work got elevated to consultant and a team leader, to get more responsibilities with project management tasks. I participated PMI PMP training in 2011 to become a project manager role and initiated the PMO department and led it as PMO Manager since 2012. I moved into the same firm to better use my technical capabilities to manage the technical team as a Resource Manager by 2013, and as a Service Delivery Director by 2015. to finally back to project management as a PMO Director since 2018.
That journey gifted me 14+ years of passionate experience and in-depth hands-on in the IT industry as a Project/Program/Protfolio Manager and Director, Resource Manager and as a Service Delivery Manager and Director. I got a strong wide experience, noticeable success in delivering the services across multiple teams and functions to build infrastructure integrated solutions that provide more value than the sum of their parts. In-time to meet the business plans, will add a value to your operations, and profitability. Where I successfully delivered 700+ up and running services to my clients and supervised 30+ technical consultants to deliver more than 1000 projects. The experience you do not want to miss.


Work Experience


Hands-on, practical and in-depth.


Service Delivery Manager

Dell Technologies | since 2023

● Led the managed service transition team to fulfil projects delivery in-time and within the budget.
● Set and manage project success criteria and develop the Operation KPIs, SLAs and OLAs within the RFP and SOW.
● Interview, Recruit and Train the Project Delivery Team.
● Analyse and Report day to day account operations and SLA violations while setting the optimization plans.

Service Delivery Director

IPMagix | 2022 - 2023

● Led the Infrastructure Team to architect and operate on-prem, O365, Azure and cloud resources, achieving 60% cost saving by re-architecture and operational excellence using Lean - Six Sigma methodology.
● Led the Support Team to support on-prem, SaaS & multitenant products customers’ requests, supporting 40+ SLA contracts in addition to SaaS apps hosting ~500 B2B customers, and raising the customer satisfaction from 40% to 99% by enhancing and re-structuring the support team and process with respect to the ITIL framework standards.
● Led the Projects, Programs and Service Delivery Teams, delivering twenty-one digital transformation projects and integrations.
● Led expanding the company portfolio to include additional support areas for vertical and horizontal products interdependencies by leading and enabling the teams and updating the use of technologies like Machine Learning ML and Artificial Intelligance AI.
● Designed and implemented the application integration interoperability interface using various technologies and APIs (like IoT sensors, CUCM API and FTP, Teams API and Microsoft marketplace, Web Services API, Appliance cloud-based API, etc.).

PMO Director

Nile.Com | 2018 - 2022

● Validate projects governance, life cycle, documentation, coordinate resources, ensure projects are delivered on time, within the scope, and within budget.
● Develop a detailed project plans and monitor progress.
● Manage stakeholders, scope, reporting, documentation, changes, risks, collection, to the closure.

Service Delivery Director

Nile.Com | 2015 - 2018

● Managed stakeholders, planned service delivery with the project team, planned for the projects and programs schedules, budgets, risk management, execution, conflicts, while monitoring the team performance. Verified the deliverables quality, programs integrations, risks, schedule, cost, cashflow & budget, resources capacity & development.
● Managed technical teams’ allocation to the engagements and met partners technical and certifications requirements, team capacity and readiness. While planning and monitoring the team schedules, utilization, efficiency, workload across the year and resolved resource conflicts.

PMO Manager

Nile.Com | 2012 - 2015

● Established the PMO department in the firm and contributed to the process re-engineering and workflow optimization, quality management, and resources planning, capacity, and enablement.
● Developed, integrated, and maintained projects processes, documents templates, system and contracts / SLAs management.
● Managed and controlled projects/programs governance, maintained, updated, and tracked KPIs aligned with the business objectives and the concepts of customer value delivery management.
● Delivered over three hundred projects in various domains such as infrastructure, security, business continuity, and collaboration and messaging.
● Improved the projects delivery success rate by 30% and the customer satisfaction by 40%.

UC/Voice Infrastructure Consultant

Nile.Com | 2011 - 2012

+ Project Manager
- UC solutions, Microsoft, Cisco, Exchange, Sounus, NET, voice and media gateways, Polycom, IP Phones,
- Prepare projects documentations templates and system.
- First and second level of escalations for all Projects
- Assure Projects process is followed (Quality Control)
- Assure clarity of proposals, SOW and budget while delivered to Professional services (side process)

UC/Voice Specialist – Unified Communications

Nile.Com | 2009 - 2011

I specialized later in UC solutions, Microsoft, Cisco, Exchange, Sounus, NET, voice and media gateways, Polycom, IP Phones, and integration with PSTN and variance PBXs.

Systems Engineer / Product Specialist

Nile.Com | 2008 - 2009

I started with MS infrastructure services and Voice over IP, Voice and media gateways, Cisco CUCM, Unity, MS OCS, Exchange, VoIP, and FoIP Solutions, Asterisk and 3CX.

Systems Administrator

Al-Bostany Real Estate | 2007 - 2008

Maintain DC, DNS, File Services, Backup, OS Deployment.

Project Coordinator

Supreme Council of Universities | 2005 - 2006

Higher Education Enhancement Project HEEP - Coordinate and communicate between the project managers and the program manager.

Systems Administrator

SCC - Ain Shams University ASU | 2003 - 2005

Training Labs maintenance and PC preparation (HW and SW).


Education

From the purely practical to the richly philosophical, design is the solution to a host of challenges... Welcome to my digital wall, the place where I'm really proud of and always mekes me feel the appreciation to my family and friends for thier support and help to achive this.



Doctor of Business Administration DBA

Doctor of Business Administration DBA from International Business School of Scandinavia IBSS based in Denmark.

Mar. 2022

Master of Business Administration MBA

Master of Business Administration DBA from International Business School of Scandinavia IBSS based in Denmark.

Dec. 2019

B.Sc. Agricultural Economics

B.Sc. Agricultural Economics and Rural Sociology from deep-rooted Ain Shams University ASU based in Egypt.

Sep. 2006

Certifications



Project Management Professional (PMP)®

Project Management Professional (PMP)® Certificate from Project Management Institute PMI


Project Management Diploma PMD

Project Management Diploma is a Peoject Management Professional (PMP) Training on PMBOK 5th Eddetion


Project Management Diploma PMD

Project Management Diploma is a Peoject Management Professional (PMP) Training on PMBOK 4th Eddetion


Microsoft Certified Systems Administrator MCSA

Microsoft Certified Systems Administrator MCSA on Windows Server 2003 from Microsoft


Microsoft Certified Technology Specialist MCTS

Microsoft Certified Technology Specialist MCTS from Microsoft


Microsoft Certified Profissional MCP

Microsoft Certified Profissional MCP from Microsoft


International Computer Driving License ICDL

International Computer Driving License ICDL from UNESCO

Training


Financial Management

.


International Business of the Future

.


Sales and Marketing Management

.


Project Management Professional PMP

PMP Training PMBOK 4th Eddetion


Project Management Professional PMP

PMP Training PMBOK 5th Eddetion


Leadership

.


Microsoft Systems Emgineer MCSE 2003

.


Microsoft Exchange Server 2007 and later 2010

.


Microsoft Office communication Server 2007, and later 2007 R2

.


Microsoft Certified IT Profissional 2008

.


International Computer Driving License ICDL

.

Contact Information

ABOUT HANY SAQR

I successfully delivered 700+ up and running services to my clients and supervised 30+ technical consultants to deliver more than 1000 projects. The experience you do not want to miss.

MAIN LOCATION

Riyadh
Riyadh, KSA
+966534524636

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